Privacy Policy

1.1 Information collected automatically when you visit our website

When you visit our official website, we automatically collect the following technical information via server logs, solely for website operation, security protection and anonymous traffic analysis:

• Access time, pages visited, and time spent on pages
• IP address (used only for security analysis and abuse prevention; not persistently linked to your identity)
• Browser type, operating system, device type and screen resolution
• Referring URL (HTTP Referer) and language preference

1.2 Information you actively provide

When you contact us by email for business inquiries, partnership discussions or employment matters, we may collect the following information you voluntarily provide:

• Your name or preferred form of address
• Your email address
• Any other information you choose to share (e.g., company, job title, nature of inquiry)

1.3 Information generated through your use of our Products

Our Products follow a local-first design. Core data generated in the course of your use — including but not limited to account credentials, passwords, mailbox contents, media libraries and remote connection configurations — is stored solely on your own device and protected with industry-leading end-to-end encryption.

We cannot access, view, read or analyze such encrypted local data. Unless an optional Product feature (such as cross-device cloud sync) explicitly requires and you have actively enabled and authorized it, we do not collect this content from your device.

We use the information we collect solely for the following purposes:

• To provide, maintain and improve our website, Products and services;
• To respond to your inquiries, partnership requests, technical support and complaints;
• To detect, prevent and address fraud, abuse and unauthorized access;
• To comply with applicable laws, regulations and lawful requests from regulators;
• With your separate consent, to send you important service-related notices.

We will never use your personal information for any of the following:

• Selling or disclosing your personal information to any third party for profit;
• Targeted advertising or programmatic ad delivery without your explicit consent;
• Any purpose unrelated to the Products and services we provide.

We adopt industry-recognized best practices across both technical and organizational dimensions to protect your information:

• Transport encryption: all network traffic is encrypted using TLS 1.2 or above;
• Storage encryption: sensitive information is encrypted with AES-256-GCM;
• Key derivation: password-based credentials use Argon2id to resist brute-force attacks;
• Key exchange: X25519 is used to provide forward secrecy;
• Least privilege: internal access is strictly controlled with comprehensive audit logging;
• Regular security reviews: we conduct periodic audits of our code, dependencies and infrastructure.

Personal information you submit through our website is stored on servers located in the People’s Republic of China. We retain such information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Beyond the retention period, we will anonymize or delete the information.

We treat your personal information as strictly confidential commercial data. We will not sell, rent, trade or otherwise disclose your personal information to any third party, except in the following circumstances:

• With your prior explicit consent;
• In response to lawful requests from judicial authorities or regulators, or to comply with applicable laws and regulations;
• Where necessary to protect the legitimate rights, property or safety of Loxnet, other users or the public;
• Sharing with our affiliates — limited to what is necessary to fulfill the purposes set out in this Policy, and subject to confidentiality obligations no less strict than this Policy;
• Sharing with trusted third-party service providers (e.g., hosting, email delivery, customer support), after careful evaluation of their data protection capabilities and under binding confidentiality agreements.

Our website uses only strictly necessary cookies and browser local storage for the following purposes:

• Remembering your language preference (Chinese / English);
• Maintaining necessary session state;
• Anonymous traffic analysis based on server logs.

We do not use third-party advertising cookies, nor do we share your browsing data with third-party advertising networks. You may disable or clear cookies at any time via your browser settings, although doing so may affect certain website features.

Under the Personal Information Protection Law of the People’s Republic of China and other applicable laws and regulations, you have the following rights with respect to your personal information:

• Right to be informed and to decide how your information is processed;
• Right to access and copy the personal information we hold about you;
• Right to correct or supplement inaccurate or incomplete information;
• Right to request deletion of your personal information in qualifying circumstances;
• Right to withdraw consent for processing activities based on consent at any time;
• Right to data portability where legal conditions are met;
• Right to lodge a complaint with a regulatory authority if you believe our processing violates the law.

To exercise any of the above rights, please contact us using the details provided at the end of this Policy. We will respond within 15 business days of receiving and verifying your request.

Our Products and services are primarily intended for adult users. We do not actively target minors under the age of 14, nor do we knowingly collect personal information from such minors.

If you are a parent or legal guardian and believe that we may have inadvertently collected personal information from a minor without proper consent, please contact us immediately using the details at the end of this Policy. We will delete such information promptly upon verification.

Personal information submitted through our website is primarily stored on servers located within the People’s Republic of China. We do not proactively transfer your personal information across borders.

If a cross-border transfer becomes genuinely necessary for legitimate business reasons (for example, because you are located outside China, or because you actively use a feature involving overseas services), we will strictly comply with the Personal Information Protection Law and related requirements: completing necessary security assessments, obtaining your separate consent, and ensuring that the overseas recipient provides a level of protection no lower than that required by this Policy.

We may update this Policy from time to time to reflect changes in laws and regulations, our business, or the technologies we use. The updated Policy will be published on this page with the latest effective date clearly indicated.

For material changes that significantly affect your rights, we will provide prominent notice through in-site announcements, email or other appropriate means. Your continued use of our website or Products after the updated Policy takes effect constitutes your acceptance of it.